Contact us with Patchs
You can contact a doctor, nurse or other healthcare professional online using a website called Patchs.
Urgent appointments
You can request an urgent appointment for today or tomorrow (Monday to Friday).
You can also:
- phone us on 0207 736 6305
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
You can request a routine appointment 7 days in advance.
You can also:
- phone us on 0207 736 6305
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Enhanced access
Please see our enhanced access hours below:
Monday 6:30pm to 7pm
Tuesday 6:30pm to 7pm
Wednesday 6:30pm to 7pm
Friday 6:30pm to 7pm
Need to see a GP or nurse in the evening or at the weekend?
Appointments are available in the evening and at weekends, please call reception to book an evening appointment at the practice or a Saturday appointment at our local linked practice, Cassidy Road Medical Centre (651A Fulham Road, London, SW6 5PX). Alternatively, please visit 111 online or call 111 to be directed to the help you need.
Our practice is part of a small group of practices called a Primary Care Network. We are working with other local GP practices to provide out of hours appointments in the evenings and on Saturday’s. Working together means we can provide more local services to you. These evening and weekend appointments may take place by phone, video, or face to face depending on clinical need. You may be offered an appointment at your GP practice, at Cassidy Road Medical Centre or another local NHS service.
If you would like an evening appointment at the practice or a Saturday appointment at Cassidy Road Medical Centre with a GP or other healthcare professional, you can book it from this practice.
The receptionist will ask you if you consent to record sharing. By consenting to record sharing, if you have a Saturday appointment, this will enable Cassidy Road Medical Centre to access your records so the GP or other healthcare professional can provide you with appropriate care. Without record sharing, the GP or healthcare professional will still see you but it may impact their ability to care for you appropriately.
You will receive a text message (if we have a mobile number for you, if not please provide us with one) confirming the time, date, the practice name and postcode. To cancel your appointment, please contact the practice.
If it’s not urgent you can also use the online consultation form on the practice website, which will be responded in practice hours.
Please note that using these services will not affect your registration with the practice.
Cassidy Medical Centre
651a Fulham Road
Fulham
London, SW6 5PX
Opening times
Monday to Friday: 6:30pm to 8pm
Saturday: 9am to 5pm
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 0207 736 6305 during opening times
We do understand that sometimes you may forget your appointment, or that other important life incidents happen and that you sometimes no longer need the appointment. We do ask that if you cannot attend your appointment, please cancel it or notify the practice why you did not attend at your earliest convenience.
We have a large number of people who do not attend their appointments every single week leading to wasted doctor and nurse time, leading to delays in you being able to get an appointment.
You can phone us on 020 7736 6305 , cancel via SystmOnline, or come in and speak to reception.
Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.
If you’ve had a text reminder for your appointment at the surgery, you can simply reply CANCEL and your appointment will be cancelled.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
It is clinically better for you to be seen at the surgery where we have better facilities, diagnostic aids and lighting to assess you, however, if you need a home visit please contact the surgery as early as possible in the morning, before 10am, and give one of our receptionists your specific details.
Home visits are only for housebound patients and for those too ill to attend the surgery. Home visits are not for those who do not have transport. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.